Refund policy

Backpack Babes Co. Refund & Return Policy ⚡

At Backpack Babes Co., every order is made especially for you. Most of our apparel is fulfilled through our trusted print-on-demand partner, which means your item isn’t sitting on a shelf waiting to ship. It’s created just for you after your order is placed.

Because of this process, our return and refund policy is a little different than traditional retail stores.

We encourage you to review the size chart on each product page before placing your order. If you’re between sizes or have questions before ordering, we’d love to help. Feel free to reach out anytime at backpackbabesco@gmail.com.


Order Changes & Cancellations

Because your order moves into production quickly, we ask that you review your order carefully before completing your purchase.

If you notice that you’ve entered the wrong size, color, shipping address, or made another mistake, please contact us immediately at backpackbabesco@gmail.com.

We’ll do everything we can to update or cancel your order before it enters production with our fulfillment partner. Once an order has entered production, changes and cancellations are typically no longer possible.

While we’re always happy to try, we cannot guarantee that we’ll be able to make changes after an order has been submitted, so the sooner you reach out, the better the chances of catching it in time.


Returns

Since every item is custom made specifically for you, we do not accept returns for:

  • Ordering the wrong size
  • Changing your mind after purchase
  • Color preference
  • Ordering the wrong item
  • Buyer’s remorse

Please review your order carefully before checking out, as custom-made products cannot be restocked or resold.


Exchanges

Because our products are made to order, we are unable to offer exchanges for different sizes, colors, or styles after production has begun.

If your item arrives damaged, defective, or there is a manufacturing error, we’ll absolutely make it right.


Damaged, Defective, or Incorrect Orders

We want you to love your order. If your item arrives with a manufacturing defect, printing issue, shipping damage, or you receive the wrong item, please contact us within 15 days of delivery.

To help us resolve your claim quickly, please email backpackbabesco@gmail.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

Please do not contact our fulfillment partner directly. Backpack Babes Co. handles all customer service and claims on your behalf.

Once we receive your information, we’ll work directly with our fulfillment partner to review the issue. If your claim qualifies, we’ll arrange for a replacement or refund at no additional cost to you.


Refunds

Refunds are only issued for approved claims involving:

  • Manufacturing defects
  • Printing defects
  • Incorrect items received
  • Items damaged during production or shipment

Once your claim has been approved, your refund will be processed back to your original payment method.

Please note that it may take several business days for your bank or credit card provider to post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the error was caused by Backpack Babes Co. or our fulfillment partner.


Return Shipping

If a return is required for an approved warranty or quality claim, we’ll provide you with instructions after reviewing your case.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted by our fulfillment partners.


Final Sale & Non-Returnable Items

Because our apparel is custom made specifically for each order, all apparel is considered final sale unless it arrives damaged, defective, or incorrect.

Stickers, patches, and other small accessories are also considered final sale unless they arrive damaged or you receive the wrong item.


Questions?

We’re a small business, and every single order truly means the world to us. If something doesn’t seem right, please don’t hesitate to reach out. We’ll always do our best to help and make things right whenever we can.

For any questions regarding your order, please contact us at:

📧 backpackbabesco@gmail.com

Thank you for supporting Backpack Babes Co. and being part of this growing community. Your support helps keep this dream rolling, and we couldn’t do it without you.

Until next ride,

Rosie ⚡